Privacy Policy

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At NovaNext LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our IT consulting services.

2. Who We Are

NovaNext LLC is a technology consulting firm based in the United States, registered at:

📍 501 Silverside Road, Ste 105, Wilmington, Delaware 19809, USA.

We specialize in IT strategy, infrastructure, cloud services, and digital transformation consulting.

3. What Information We Collect

We may collect and process the following personal data:

• Full name, email address, phone number
• Company name and your role
• IP address, browser type, and device info
• Information provided through contact forms, emails, or support tickets
• Any relevant project data shared for consulting purposes

4. How We Use Your Data

Your personal data is used for:

• Responding to your inquiries and requests
• Managing and delivering our consulting services
• Improving website performance and user experience
• Providing  customer support through tools like ZenDesk
• Sending you  occasional updates or relevant information (via HubSpot)

5. Legal Basis for Processing

We rely on the following legal grounds:

• Consent: When you voluntarily provide information (e.g., via a form)
• Contractual obligation: To perform services you’ve requested
• Legitimate   interest: To improve our services or prevent fraud

6. Third-Party Tools

We use trusted third-party services, including:

• HubSpot (CRM and marketing automation)
• Google  Analytics (website performance monitoring)
• ZenDesk (customer support)
• 1Password (secure credential management)
• Pennylane & QuickBooks   (accounting and finance)

These providers are contractually obligated to protect your data and comply with applicable laws.

7. Data Security

We implement strong technical and organizational measures to secure your data, including encryption, access restrictions, and monitoring.

8. Your Rights

Depending on your jurisdiction (e.g. under GDPR if you are located in the EU), you may have the right to:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with your data protection authority

To exercise your rights, email us at contact@novanext.digital

9. Cookies

Our website uses cookies to improve functionality and analyze traffic. You can manage cookie preferences via your browser settings.

10. Data Transfers

As a U.S.-based company, data may be transferred and processed outside your country. We ensure appropriate safeguards are in place when required.

11. Retention Period

We retain your data only for as long as necessary to fulfill our services or comply with legal obligations.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated effective date.

Effective Date: May, 1 2025